Friday 31, Mar 2023

Customer Care Representative

Loadlink Solutions

Karachi, - Pakistan - 25k to 25k (PKR) - Per Month

Less than 1 Year Night Shift Full-Time

Expired

Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Less than 1 Year
Required Qualification:: Intermediate/A-levels (not compulsory)
Requires Traveling:: No
Salary:: 25000 - 25000 PKR
Salary Type:: Per Month
Total Vacancies:: 10
Skills: freight forwardingservice providercustomer care representativeprimaryprovidingservicesupportinboundoutboundcallscustomerincomingshipmenttrackingshippingregulationsproceduresdocumentationinternaldatabasecommunication skillsverbalenvironmentmicrosoftofficecustomer managementflexiblebenefitsorganizationdedicatedlogisticsindustrytiming

Description

We are a leading freight forwarding service provider seeking an experienced Customer Care Representative to join our team. As a Customer Care Representative, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle inbound and outbound calls, respond to emails, and resolve customer inquiries in a timely and efficient manner.

Responsibilities

Act as the primary point of contact for customers, providing excellent service and support

Answer incoming calls, respond to emails, and resolve customer inquiries related to shipment tracking, rates, and services offered

Educate customers on shipping regulations, procedures, and documentation requirements

Work with internal teams to resolve customer issues and escalate when necessary

Provide customers with regular updates on the status of their shipments

Enter and update customer information in the company database

Assist with various administrative tasks as needed

Qualifications

Excellent communication skills, both verbal and written

Ability to multitask and prioritize workload in a fast-paced environment

Strong problem-solving skills and attention to detail

Proficient in Microsoft Office and experience with customer management systems

Willingness to work flexible hours, including nights and weekends as needed

We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement within our growing organization. If you are a dedicated and customer-focused individual with a passion for the logistics industry, we encourage you to apply for this exciting opportunity.

Job Timing: : PM - : AM

Salary: k + commission

Job Specification

Loadlink Solutions is in search of talented and motivated individuals for the post of Customer Care Representative in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate/a-levels (not compulsory) qualification and atleast less than 1 year of experience. The position require freight forwarding, service provider, customer care representative, primary, providing, service, support, inbound, outbound, calls, customer, incoming, shipment, tracking, shipping, regulations, procedures, documentation, internal, database, communication skills, verbal, environment, microsoft, office, customer management, flexible, benefits, organization, dedicated, logistics, industry, timing mandatory skills. This is a Full-Time night shift job.Salary vary between 25k to 25k (PKR) per month depending upon skills and years of experience candidate got.

Customer Care Representative

Loadlink Solutions

Job Details

Description

Job Specification

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