Customer Care Representative  

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

Student

Required Qualification:

Intermediate

Requires Traveling:

Yes

Salary:

20000 - 25000 PKR

Salary Type:

Per Month

Total Vacancies:

20

Skills

industrycapitalarearatingholidaysinvestigationsoftwarerecordingformshiringcustomer care representativededicatedcentercustomer servicenight shifttrainingvoicecustomer satisfactionbasiccomputerofficeenvironmentfocuscustomercomplaintsproblemmanagementresolutionproviding

Description

We are hiring Customer Care Representative to help us keep growing. If you're dedicated and ambitious, It is an excellent place to grow your career. Don't hesitate to apply.

Qualifications

• Call center or customer service experience preferred
• Night shift pm to am
• Freshers are encouraged to apply
• Willingness to participate in training before hire and on-the job
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company
• Lahore based onsite job

• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Answer any questions the customer may have about available products and services
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Anticipate customer needs, following up with previous customers to offer reorders or additional services