Customer Sales Executive  

Job Details

Category:

General Business

Career Level:

Entry Level

Experience:

Less than 1 Year

Required Qualification:

Intermediate/Bachelors

Requires Traveling:

No

Salary:

25000 - 30000 PKR

Salary Type:

Per Month

Total Vacancies:

20

Skills

makecallscomplaintssolutionsbuildcall centertrustreliabilitysoftwarescriptstoolsmetricsprovidingcustomer servicesalesclientparttraininglearningpoliciesclarity

Description

• Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Build lasting relationships with clients and other call center team members based on trust and reliability
• Utilize software, databases, scripts, and tools appropriately
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
• Make sales or recommendations for products or services that may better suit client needs
• Take part in training and other learning opportunities to expand knowledge of the company and position
• Adhere to all company policies and procedures
• Must good in English listening and speaking skills, there should be a clarity