Job Details
- Category:
- Customer Service
- Career Level:
- Student (Undergraduate/Graduate)
- Experience:
- Fresh Graduate
- Required Qualification:
- Minimum intermediate
- Requires Traveling:
- No
- Salary:
- Salary Not disclosed
- Salary Type:
- Per Month
- Total Vacancies:
- 30
- Skills
Description
We are the leading company in our industry in the Capital City area. We're pleased to have a . rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, It is an excellent place to grow your career. Don't hesitate to apply. Send your resume on my whatsapp number
Qualifications
- Undergraduate degree in business, sales, or related field of study preferred
- Prior experience working in call centers or as an at-home customer service agent
- Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
- Bilingual language skills a plus, especially Spanish, Mandarin, and French
- Excellent verbal and written communication skills
- Ability to remain calm and composed in a fast-paced, high-pressure environment
- Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
- Ability to stand or sit for extended periods of time
- Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems
- Communicate with current and potential clients via telephone, email, online chat, or social media
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Document personal information to create, update, or adjust customer accounts
- Prepare call-related information for purposes of auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
Job Specification
INS office is in search of talented and motivated individuals for the post of Customer service in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have minimum intermediate qualification and atleast fresh graduate of experience. The position require communication skills, customer dealing, well dress, convention, inventory-management mandatory skills. This is a Full-Time morning shift job.
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