Customer service Representative 

Job Details

Category:

Business Development

Career Level:

Entry Level

Experience:

Less than 1 Year

Required Qualification:

Intermediate

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

10

Skills

industrymetroarearatingschooldiplomageneraleducationprofitorganizationhiringcustomer service representativeprofessionalcustomer serviceinboundoutboundcallscustomer retentioninside salesmicrosoftcommunicationvolumecomputer skillssoftwaretelephoneemailchatresearchcustomersalesquantitativeperformancemetricscurrent

Description

We are a leading Non profit organization in Islamabad. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, It is a great place to grow your career. You'll be glad you applied to It

Qualifications

• Intermediate 
• year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

• Respond to donor inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquires, requests, resolutions, and follow-up tasks
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing donor accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls.