Thursday 27, Apr 2023

Customer Services Manager

Asaanqarz

ISLAMABAD , - Pakistan - 80k to 100k (PKR) - Per Month

2 Years On Rotation Full-Time

Expired

Job Details

Category:: Customer Service
Career Level:: Manager (Manager/Supervisor)
Experience:: 2 Years
Required Qualification:: BACHELORS
Requires Traveling:: No
Salary:: 80000 - 100000 PKR
Salary Type:: Per Month
Total Vacancies:: 1
Skills: customer servicepoliciesprocedureslevelcustomer satisfactionleadproviding trainingcoachingsupportperformancestandardsbuildprimarycustomercomplaintsfeedbackoperationsmarketingmakemetricscomplianceregulationsbusinessadministrationfieldcustomer service managementindustrycommunicationinterpersonal skillsleadershipmanagement skillspartanalytical skillsregulatory compliance

Description

Responsibilities:

Develop and implement customer service policies and procedures to ensure the highest level of customer satisfaction.

Manage and lead a team of customer service representatives, providing training, coaching, and support to ensure they are meeting performance standards and goals.

Build strong relationships with customers and serve as the primary point of contact for customer inquiries, complaints, and feedback.

Collaborate with the operations team to ensure fintech products are delivered efficiently and effectively to customers.

Work with the marketing team to develop and implement marketing strategies that promote our products and services to potential customers.

Analyze customer feedback and make recommendations to improve products and services.

Identify and resolve customer service issues in a timely and effective manner.

Develop and maintain customer service metrics to track performance and identify areas for improvement.

Ensure compliance with all applicable regulations and laws related to fintech products and services.

Requirements:

Bachelor's degree in business administration or a related field.

Minimum of years of experience in customer service management, preferably in the fintech industry.

Excellent communication and interpersonal skills.

Strong leadership and management skills.

Ability to work independently and as part of a team.

Excellent problem-solving and analytical skills.

Knowledge of fintech products and services.

Knowledge of regulatory compliance related to fintech products and services.

Job Specification

Asaanqarz is in search of talented and motivated individuals for the post of Customer Services Manager in the field of Customer Service in one of their office located in ISLAMABAD - Pakistan. The ideal candidate should have bachelors qualification and atleast 2 years of experience. The position require customer service, policies, procedures, level, customer satisfaction, lead, providing training, coaching, support, performance, standards, build, primary, customer, complaints, feedback, operations, marketing, make, metrics, compliance, regulations, business, administration, field, customer service management, industry, communication, interpersonal skills, leadership, management skills, part, analytical skills, regulatory compliance mandatory skills. This is a Full-Time on rotation job.Salary vary between 80k to 100k (PKR) per month depending upon skills and years of experience candidate got.

Customer Services Manager

Asaanqarz

Job Details

Description

Job Specification

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