Customer Success Associate- Sales 

Job Details

Category:

Customer Service

Career Level:

Executive (SVP, VP, Department Head)

Experience:

3 Years

Required Qualification:

BBA required. MBA Preferred.

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

3

Skills

bba required. mba preferred.softwareonboardingprocesscustomertechnical evaluationsalesdrivingrenewalshealthtrustpurchasecollectionscustomer experienceproductsupportsharingdata

Description

• Drive expansion and adoption of our software and services.
• Manage the onboarding process for each new customer, from technical evaluation onwards
• Assist the sales team in driving and managing renewals.
• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
• Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
• Assist in timely Collections from Customers
• Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing.

Requirements:

• + Years of experience in a customer success or customer services role
• BBA required. MBA Preferred.
• Passion for Data and Fintech with attention to detail
• Female candidates encouraged to Apply