Friday 01, Nov 2024

Customer Success Specialist - Voice Program

ibex.

Karachi, Lahore, Islamabad, - Pakistan - 90k to 100k (PKR) - Per Month

Fresh Graduate On Rotation Full-Time

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Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Fresh Graduate
Required Qualification:: Intermediate
Requires Traveling:: No
Salary:: 90000 - 100000 PKR
Salary Type:: Per Month
Total Vacancies:: 50
Skills: fluent in englishcustomer relations managementcustomer satisfaction management

Description

Job Description

We are looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.

We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Duties

Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client

Assist customers with their items purchased through ecommerce website

Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

Providing alternatives to products/items, which are not available on the ecommerce website

Follow standard processes and procedures when it comes to providing the resolution

Staying up to date with latest updates on system information, process changes and future updates

Job Specifications

O Levels/Intermediate or above

Excellent Written and Verbal English communication

Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

Critical Thinking

Time Management

Specialist Focus

Organizing

Priority Setting

Problem Solving

Professional Composure

What You Can Expect After Applying?

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck

Skills

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Success Specialist - Voice Program in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have intermediate qualification and atleast fresh graduate of experience. The position require fluent in english, customer relations management, customer satisfaction management mandatory skills. This is a Full-Time on rotation job.Salary vary between 90k to 100k (PKR) per month depending upon skills and years of experience candidate got.

About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!

Customer Success Specialist - Voice Program

ibex.

Job Details

Description

Job Specification

About ibex.

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