Customer Support Representative  

Job Details

Category:

Sales

Career Level:

Entry Level

Experience:

Less than 1 Year

Required Qualification:

Graduate

Requires Traveling:

No

Salary:

15000 - 20000 PKR

Salary Type:

Per Month

Total Vacancies:

2

Skills

beautyplatformscustomer support representativestandardschathandlingqualitysalesproductivityservicecustomercustomer satisfactiontargetonlinetroubleshootingprovidingsupportcustomer service deliverycommunicationwritingpressure

Description

Rakanaa PVT LTD one of the leading upcoming Beauty Platforms in Pakistan urgently requires a female customer support representative.

Responsibilities:

Achieve established standards for call/chat/email handling quality, Sales, and productivity.

Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Should be target oriented, hardworking, and punctual

Assist all the clients coming through Live chat and respond promptly to their inquiries.

Take a proactive approach towards resolving issues, conducting online troubleshooting, and providing team support to ensure smooth customer service delivery.

Requirements:

Excellent communication and problem-solving skills

Proficient in English speaking as well as writing

Knowhow of beauty products

Ability to stay calm under pressure

Must be independent, self-motivated, and has a strong sense of responsibility.