Help Desk Administrator  

Job Details

Category:

Administrative

Career Level:

Student (Undergraduate/Graduate)

Experience:

1 Year

Required Qualification:

Bachelor's degree

Requires Traveling:

Yes

Salary:

25000 - 35000 PKR

Salary Type:

Per Month

Total Vacancies:

2

Skills

team playerhelpdeskdeskmanagerclient manageroperationspoliciesproceduresguardmakeactivitiescontrol roomhelpdesk managerfiltersfilingemergencyliaisoncallscustomer relationshipcustomer relationship managermanagementcustomer servicefront deskserviceprojectprofessionalattendancepersonalhealthsafetydevelopmentperformancebusinesslineenvironmentcommunication skillscomputer

Description

A helpdesk scheduler reports to the Help Desk Manager (in Pakistan) and Client Manager (in the UK).

• Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
• Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
• Maintain and update continuously Duty Filters, Sub Contract reports, filing, emergency cover, and any other reasonable task as directed by the Helpdesk Manager.
• Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.
• Report all necessary incidents and occurrences to the Helpdesk Manager and Customer Relationship
• Manager in a timely manner so that appropriate management action can be taken.
• Generate daily reports and distribute them as directed by the Helpdesk Manager.
• Produce appropriate customer service reports as appropriate and in a timely manner.
• Provide front desk out-of-hours service as appropriate.
• Assist the Helpdesk Manager in the completion of approved project work as directed.
• Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.
• Complete adequate handover to line management prior to you taking the approved holiday.

Skills Requires:

• Administrative experience within a business environment
• Very strong attention to detail
• Proven interpersonal and communication skills, both oral and written at all levels
• The high degree of computer literacy
• Highly motivated and determined
• Demonstrate the ability to understand business processes and their purpose
• Team Player