Help Desk Scheduler 

Job Details

Category:

Administrative

Career Level:

Experienced (Non-Managerial)

Experience:

1 Year

Required Qualification:

Bachelor's degree

Requires Traveling:

No

Salary:

30000 - 35000 PKR

Salary Type:

Per Month

Total Vacancies:

2

Skills

interhelpdeskoperationspoliciesproceduresguardmakeactivitiescontrol roomhelpdesk managerfiltersfilingemergencyliaisoncallscustomer relationshipcustomer relationship managermanagementcustomer servicefront deskserviceprojectprofessionalattendancepersonalhealthsafetydevelopmentperformancebusinesslineenvironmentcommunication skillscomputerteam player

Description

To perform all helpdesk duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with.

Key Responsibilities:

• Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
• Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
• Maintain and update continuously Duty Filters, Sub Contract reports filing, emergency cover, and any other reasonable task as directed by the Helpdesk Manager.
• Maintain liaison calls between clients, Customer Relationship Managers, and all employees in a conscientious and courteous manner.
• Report all necessary incidents and occurrences to the Helpdesk Manager and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.
• Generate daily reports and distribute them as directed by the Helpdesk Manager.
• Produce appropriate customer service reports as appropriate and in a timely manner.
• Provide front desk out of hour’s service as appropriate.
• Assist the Helpdesk Manager in the completion of approved project work as directed.
• Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.
• Complete adequate handover to line management prior to you taking approved holiday.

• Administrative experience within a business environment
• Very strong attention to detail
• Proven interpersonal and communication skills, both oral and written at all levels
• A high degree of computer literacy
• Highly motivated and determined
• Demonstrate the ability to understand business processes and their purpose
• Team Player