Help desk scheluder 

Job Details

Category:

Information Technology

Career Level:

Experienced (Non-Managerial)

Experience:

2 Years

Required Qualification:

Bachelor's degree

Requires Traveling:

No

Salary:

25000 - 35000 PKR

Salary Type:

Per Month

Total Vacancies:

2

Skills

intercontrol roomdesksecurityindustrysecurity serviceshelpdeskoperationspoliciesproceduresguardmakeactivitieshelpdesk managerfiltersfilingemergencyliaisoncallscustomer relationshipcustomer relationship managermanagementcustomer servicefront deskserviceprojectprofessionalattendancepersonalhealthsafetydevelopmentperformancebusinesslineenvironmentcommunication skillscomputerteam player

Description

We offer control room (Help Desk) services to one of the companies in the United Kingdom. The company is working in the Security industry since and covers on average locations with security services (mainly security guards).To perform all helpdesk duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with.

Key Responsibilities:

• Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
• Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
• Maintain and update continuously Duty Filters, Sub Contract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.
• Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.
• Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.
• Generate daily reports and distribute as directed by the Helpdesk Manager.
• Produce appropriate customer service reports as appropriate and in a timely manner.
• Provide front desk out of hour’s service as appropriate.
• Assist the Helpdesk Manager in the completion of approved project work as directed.
• Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.
• Complete adequate handover to line management prior to you taking approved holiday.

Skills Requires:

• Administrative experience within a business environment
• Very strong attention to detail
• Proven interpersonal and communication skills, both oral and written at all levels
• The high degree of computer literacy
• Highly motivated and determined
• Demonstrate the ability to understand business processes and their purpose
• Team Player

Job Type: Full-time

Pay: Rs , . - Rs , . per month