Emenac Inc
Thursday 11, Jan 2024

Inbound Customer Service Representative  

Emenac Inc

Lahore, - Pakistan - 40k to 60k (PKR) - Per Month

1 Year Night Shift Full-Time

Expired

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
1 Year
Required Qualification:
Bachelors
Requires Traveling:
No
Salary:
40000 - 60000 PKR
Salary Type:
Per Month
Total Vacancies:
100
Skills
inboundcallingspecialistsalesmarketingprimaryeffective communicationoutboundcallscommunication skillsproductserviceoutbound callinginbound callsscriptslead generationsystemnotesbenefitsrelationship buildingbuildcustomerdata managementfeedbackprocess improvementcompliancepoliciesproceduresstandardsactivitiescollaborationbusinesstelemarketingverbal communicationdata entrydynamicenvironmenttime managementlevelfluenteducationcustomer service

Description

As an Inbound Calling Specialist, you will play a crucial role in our organisation's sales and marketing efforts by proactively reaching out to potential customers or clients. Your primary responsibility will be to initiate and maintain effective communication with leads, prospects, or existing customers through outbound calls. This role requires excellent communication skills, a persuasive demeanour, and the ability to understand and convey product or service offerings.

Responsibilities:
Outbound Calling:
Receive Inbound calls of potential customers based on information available.
Follow scripts and guidelines to present products or services, answer questions, and address concerns.
Lead Generation:
Identify and qualify potential leads through effective questioning and conversation.
Gather relevant information about leads, update the CRM system, and provide detailed notes for follow-up.
Product/Service Knowledge:
Develop a comprehensive understanding of the company's products or services to effectively communicate features, benefits, and value propositions to potential customers.
Relationship Building:
Build and maintain positive relationships with potential customers.
Address customer inquiries, concerns, and objections professionally and persuasively.
Achieving Targets:
Meet or exceed weekly, monthly, and quarterly outbound calling targets.
Work towards achieving individual and team sales goals.
Data Management:
Accurately record and update customer information, call details, and outcomes in the CRM system.
Feedback and Improvement:
Provide feedback to the team regarding customer responses, common objections, and suggestions for process improvement.
Compliance:
Adhere to all company policies, procedures, and compliance standards during outbound calling activities.
Collaboration:
Collaborate with sales and marketing teams to align Inbound efforts with overall business strategies.
Qualifications:
Proven experience in Inbound calling, telemarketing, or sales.
Strong verbal communication skills and a persuasive demeanour.
Ability to handle objections and rejection professionally.
Familiarity with CRM systems and data entry.
Goal-oriented with a track record of meeting or exceeding targets.
Ability to work in a fast-paced and dynamic environment.
Excellent time management and organisational skills.
High level of self-motivation and a positive attitude.
Fluent in English
Education and Experience:
Bachelor’s degree preferred but not limited.
Previous experience in sales, telemarketing, or customer service roles is a plus.
Freshers with excellent English speaking skills can also apply.

Job Specification

Emenac Inc is in search of talented and motivated individuals for the post of Inbound Customer Service Representative in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have bachelors qualification and atleast 1 year of experience. The position require inbound, calling, specialist, sales, marketing, primary, effective communication, outbound, calls, communication skills, product, service, outbound calling, inbound calls, scripts, lead generation, system, notes, benefits, relationship building, build, customer, data management, feedback, process improvement, compliance, policies, procedures, standards, activities, collaboration, business, telemarketing, verbal communication, data entry, dynamic, environment, time management, level, fluent, education, customer service mandatory skills. This is a Full-Time night shift job.Salary vary between 40k to 60k (PKR) per month depending upon skills and years of experience candidate got.


About Emenac Inc

Founded in 1997, Emenac has developed to become one of the leading names in the world of outsourcing, technology and consultancy. The company multitasks, providing businesses with great helping hands and assistance in every possible manner. Emenac is the home of highly experienced individuals who are well qualified in different fields and hence, the company is able to offer fabulous services to its highly valued clients.

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