Elite Consulting USA
Monday 16, Dec 2024

Remote Customer Service Representative 

Elite Consulting USA

Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, - Pakistan - 70k to 80k (PKR) - Per Month

1 Year Night Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
1 Year
Required Qualification:
Intermediate
Requires Traveling:
No
Salary:
70000 - 80000 PKR
Salary Type:
Per Month
Total Vacancies:
20
Skills
customer service representativededicatedexcelcustomer serviceschedulingscheduleclient satisfactionwritten communicationmicrosoftworddynamicprofessionalfluencycommunication

Description

Job Title: Remote Customer Service Representative.

Job Description:
Elite Consulting USA is seeking a dedicated and empathetic Remote Customer Service Representative to join our remote team. This work-from-home position is ideal for individuals who excel in delivering exceptional customer service. As a Customer Service Representative, you will be responsible for managing schedules for clients and employees, ensuring all shifts are covered at least one week in advance, and updating vacation requests, call-offs, and client-requested changes. You will also ensure the scheduling portal is consistently up-to-date.
Key Responsibilities:
- Act as the primary contact for clients and employees, delivering superior customer service.
- Assign clients to appropriate employees and efficiently manage schedules.
- Maintain an up-to-date list of on-call and backup staff to secure last-minute coverage.
- Communicate schedule updates and changes to employees clearly and promptly.
- Inform managers and clients of any schedule or staffing adjustments.
- Ensure all scheduled shifts are adequately staffed and completed, maintaining high client satisfaction.
Qualifications:
  1. Fluent in English with strong verbal and written communication skills.
  2. Ability to work independently and as part of a team.
  3. Available to work days a week with -hour shifts (Evening and Night Shifts)
  4. Detail-oriented with excellent organizational skills.
  5. Proficient in Microsoft Word and Excel.
  6. Ability to multi-task in a dynamic, fast-paced environment.
  7. Pleasant and professional demeanor.
Benefits:
  • competitive salary of , PKR + PKR weekly attendance bonus.
  • Paid holidays.
  • Eid bonuses.
  • Medical allowance.
  • Vacation time
Why join Elite Consulting USA?
  • Remote Work: Enjoy the flexibility of working from anywhere, ideal for those seeking online work or remote opportunities.
  • Professional Growth: We offer continuous development and career advancement opportunities.
  • Supportive Environment: Join a team that values empathy and outstanding customer service.
Apply now to become a part of our dynamic and supportive team!

Job Specification

Elite Consulting USA is in search of talented and motivated individuals for the post of Remote Customer Service Representative in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have intermediate qualification and atleast 1 year of experience. The position require customer service representative, dedicated, excel, customer service, scheduling, schedule, client satisfaction, written communication, microsoft, word, dynamic, professional, fluency, communication mandatory skills. This is a Full-Time night shift job.Salary vary between 70k to 80k (PKR) per month depending upon skills and years of experience candidate got.


About Elite Consulting USA

At Elite Consulting USA, our mission is to provide unwavering and personalized service to each client. We're dedicated to ensuring you receive the utmost attention, along with tailored solutions that not only meet your business needs but also deliver results beyond expectations. Our commitment is to be the best, helping clients achieve their ambitions and make a positive impact on society while maximizing the success of our people and communities.