Job Details
- Category:
- Sales
- Career Level:
- Entry Level
- Experience:
- Less than 1 Year
- Required Qualification:
- MATRIC
- Requires Traveling:
- No
- Salary:
- Salary Not disclosed
- Salary Type:
- Per Month
- Total Vacancies:
- 10
- Skills
Description
Handle high volumes of incoming and outgoing calls in a timely manner.
Provide accurate, valid, and complete information about products and services.
Resolve customer complaints efficiently and professionally, ensuring a high level of satisfaction.
Identify customer needs and offer appropriate solutions or alternatives.
Document customer interactions, transactions, and feedback with attention to detail.
Follow up on customer interactions to ensure timely and appropriate resolution.
Collaborate with other departments to address customer needs and improve service.
Meet or exceed performance targets, including call handling time and customer satisfaction metrics.
Stay informed about company policies, promotions, and product updates.
Job Specification
speaklinks is in search of talented and motivated individuals for the post of Call Center Agent in the field of Sales in one of their office located in Rawalpindi - Pakistan. The ideal candidate should have matric qualification and atleast less than 1 year of experience. The position require incoming, calls, customer complaints, level, customer, solutions, transactions, feedback, resolution, service, performance, handling, customer satisfaction, metrics, policies, promotions, product mandatory skills. This is a Full-Time night shift job.
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