faisal  azmi
Friday 01, Nov 2024

Customer Support Representative (Xfinity Inbound) 

Grow More

Lahore, - Pakistan - 40k to 70k (PKR) - Per Month

2 Years Night Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
2 Years
Required Qualification:
Inter
Requires Traveling:
Yes
Salary:
40000 - 70000 PKR
Salary Type:
Per Month
Total Vacancies:
10
Skills
inbound callsbillingservicegeneralsupportprocessingpaymentsprovidingtechnicalinternetphonecomplexpromotionscustomertransactionsdatabasesystemtechnical supportsaleseffective communicationresolutionavailability

Description

Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests related to Xfinity services.

Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.
  • Availability for night shifts ( PM - AM).
  • Note:- Pick & Drop Service is Available
  • Weekends are off
  • Contact Number:- -

Job Specification

Grow More is in search of talented and motivated individuals for the post of Customer Support Representative (Xfinity Inbound) in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have inter qualification and atleast 2 years of experience. The position require inbound calls, billing, service, general, support, processing, payments, providing, technical, internet, phone, complex, promotions, customer, transactions, database, system, technical support, sales, effective communication, resolution, availability mandatory skills. This is a Full-Time night shift job.Salary vary between 40k to 70k (PKR) per month depending upon skills and years of experience candidate got.