Dispatcher  

Job Details

Category:

Accounting/Auditing

Career Level:

Experienced (Non-Managerial)

Experience:

2 Years

Required Qualification:

Bachelor's Degree

Requires Traveling:

No

Salary:

40000 - 50000 PKR

Salary Type:

Per Month

Total Vacancies:

10

Skills

dispatchercallsvehiclesiteincomingcall centerprofessionalcustomer servicetechnicianjob schedulingdirectcomputerdispatchdriverdrivinggeographybasicdata entrystandardstimeemergencypersonnelassessmentcaller

Description

Dispatcher Job Purpose:

• Answer incoming calls to the call center, and assess what kind of vehicle and how many vehicles are necessary to respond
• Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
• Provide excellent customer service
• Demonstrate a strong working knowledge of help topics, technician abilities, and job scheduling
• Direct customers or clients to relevant departments for questions relating to products or services received
• Keep detailed records of call information, relevant location, and vehicles dispatched
• Use computer systems to manage dispatch schedules, record call details, and create reports
• Plan and organize driver and technician work by creating effective schedules, using knowledge of driving routes, geography, and traffic patterns
• Adhere to strict delivery deadlines
• Effectively manage own workload, and work unsupervised
• Perform basic administrative work, including data entry
• Record any crime reports accurately and to government standards
• Manage each call within allotted time and send correct emergency personnel to the scene
• Demonstrate strong questioning and assessment skills when speaking to someone in an emergency, handle each call with calmness, and update the caller with any relevant information as soon as possible