Thursday 04, Jan 2024

Quality Assurance Specialist

Dollar Nests

RAWALPINDI, - Pakistan - Salary Not disclosed

1 Year Night Shift Full-Time

Expired

Job Details

Category:: Customer Service
Career Level:: Experienced (Non-Managerial)
Experience:: 1 Year
Required Qualification:: Bachelors
Requires Traveling:: No
Salary:: Salary Not disclosed
Salary Type:: Per Month
Total Vacancies:: 3
Skills: quality assuranceanalysisfeedbackassessmentstrong analytical skillscommunication skillsinnovationmakecustomer experience

Description

We have an exciting position available for a Quality Assurance Specialist with international call center experience!

As a Quality Assurance Specialist, you will play a vital role in ensuring that our customer interactions meet and exceed expectations.

Key Responsibilities:

- Conduct a thorough analysis of customer interactions and provide constructive feedback to our call center representatives.

- Develop comprehensive quality assessment programs and implement effective strategies to improve overall customer satisfaction.

- Collaborate with cross-functional teams to identify process gaps and implement corrective actions.

- Monitor and evaluate metrics, such as call handling time, first-call resolution, and customer satisfaction scores.

- Design and deliver training programs to enhance the performance and skills of call center representatives. ✨

Qualifications:

- Minimum of year of experience in a quality assurance role within an international call center environment.

- Demonstrated knowledge of call center best practices, quality assurance methodologies, and industry standards.

- Strong analytical skills with the ability to identify trends, patterns, and areas for improvement.

- Excellent communication skills to effectively provide feedback and coach call center representatives.

- Ability to adapt to a fast-paced environment and work collaboratively with cross-functional teams.

Join Our Team: At our company, we value diversity, collaboration, and innovation. By joining our team, you will have the opportunity to make a significant impact on our customer experience and contribute to our ongoing success.

To apply, please send your resume and cover letter to

Company: Dollar Nests, LLC

Job Specification

Dollar Nests is in search of talented and motivated individuals for the post of Quality Assurance Specialist in the field of Customer Service in one of their office located in RAWALPINDI - Pakistan. The ideal candidate should have bachelors qualification and atleast 1 year of experience. The position require quality assurance, analysis, feedback, assessment, strong analytical skills, communication skills, innovation, make, customer experience mandatory skills. This is a Full-Time night shift job.

About Dollar Nests

The advertising marketing company and a BPO

Quality Assurance Specialist

Dollar Nests

Job Details

Description

Job Specification

About Dollar Nests

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